The Lean Enterprise Institute (LEI) and the Lean Product and Process Development (LPPD) group are committed to protecting your privacy. This LEI Privacy Policy applies to data collection and usage on Please read the LEI Privacy Policy below.

Collection of Your Information

Our web server does not automatically recognize any information regarding the domain or e-mail address of visitors to our site. LEI stores information that you provide when submitting a form through our site. LEI does not distribute, sell, or lease member lists to third parties. LEI may, from time to time, contact you about a particular offering or about LEI services that may be of interest to you.

Security of Your Information

LEI is committed to protecting the security of your information. We use a variety of security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in a controlled facility. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of 128-bit encryption, such as the Secure Socket Layer (SSL) protocol.

Use of Session Cookies

LEI uses “session cookies” to help you personalize your online experience. A session cookie is a text file that is placed on your hard disk by a Web page server. Session cookies cannot be used to run programs or deliver viruses to your computer. Session cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the session cookie to you. These session cookie files disappear when you end your session. They are not stored permanently on your computer.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the LEI services or Web sites you visit.


You may choose not to receive emails, and newsletters from You may also stop the delivery of future email from by following the specific instructions in the email you receive. The instructions explain how to stop receiving such emails. Alternatively, please let us know by sending us email at the email address below, calling us at the telephone number below, or write to us at the address below.

LEI Intellectual Property

LEI maintains all copyrights and other intellectual property rights in the text and graphic images contained on this website, but we encourage proper use and dissemination of our material. Excerpted material of more than a line or two must be credited to us with the statement: “Source: Lean Enterprise Institute”

The information here is intended primarily for the personal viewing of our readers. It can’t be duplicated, distributed, modified, publicly displayed, or used for commercial purposes in whole or in part without the prior expressed written permission of LEI. If you would like to request permission to use an article, to republish material from any of LEI publications or to acquire other information from LEI, please send a permission request to Director of Communications.

Changes to this Policy

We may occasionally update this privacy policy. When we do, we will revise the “last updated” date at the top of the privacy policy. For material changes to this privacy policy, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this privacy policy to stay informed about how we are helping to protect the information we collect. Your continued use of the service constitutes your agreement to this privacy policy and any updates.

Contact LEI

Lean Enterprise Institute, Inc.
215 First Street
Cambridge, MA 02142
Phone: 617-871-2900

If you have questions regarding this policy, please send an email to